NEC MyCalls Desktop lets you spend less time collecting basic information, accessing a customer record or locating and dialling the number, more time can be spent with the customer and more calls can be handled each day.
The time savings gained from efficient call handling can also lead to cost savings too
Call control from the NEC MyCalls Desktop, Dial, Answer, Hold and Forward calls
Advance Call control. Park, Conference, Barge in and Call back
Programable Busy lamp fields, Speed dials, extension status of piers
Free Dial, Highlight a number and dial it.
Links to Spread sheets from ths desktop screen
Can intergrate with various CRM’s giving the user dialing functionality and screen pop incoming CLI to a specific page.
Outlook, Act!, Goldmine, Maximizer, Sage Line 50, Salesforce, Microsoft CRM
Custom script support for bespoke databases