Call Manager – Call Recording – CallCenter – Automatic Call Distribution (ACD):
Intelligent businesses use business intelligence.
NEC MyCalls gives you real-time information about every aspect of your company’s telephone use and it’s performance by using the Call Manager or Call logging, Call Recording, Call Centre and Automatic Call Distribution (ACD) giving you key indicators like total incoming calls, total outgoing calls and most important Abandoned calls. This will also help you structure your staff by seeing who is good at answering making calls, find yourpeak and quiet times to organise staffing levels and breaks.
This complete call management system offers you multiple benefits – including greater productivity and efficiency, better customer service, increased competitiveness and cost savings.
Designed to integrate seamlessly with the NEC SV9100, NEC SV8100, NEC SL2100, NEC SL1100 and other NEC telephone systems, the MyCalls suite of applications includes Call Management, Call Centre management (ACD), Call Recording and computer-telephony integration (CTI).
Make the call to use MyCalls for your business – and win more business as a result!