MyCalls Call Centre
NEC MyCalls Call centre managers and supervisors can enhance performance through the NEC MyCalls Call Centre software.
Irrespective of scale MyCalls Call Centre might just be the most cost-effective Automatic Call Distribution (ACD) call centre software you will use, call centre operations rely on intelligent call routing and the NEC phone systems will do just that thus handing back control to the call centre supervisors.
NEC MyCalls powerful, robust Automatic Call Distribution (ACD) system provides the following benefits:
- Increase Capability – full call centre functionality built around NEC ACD technology enhances customer experience
- Raise Service Standards – improved management control reduces caller delays in queues and delivers calls to those best able to help
- Maximise Agent Productivity – managers have real-time information and activity reports essential to agent performance and training
- Predictive Abandonment – intelligent call analysis to help prevent losing callers and business
- Provides Supervisors with full control of extensions and ACD groups from their desktop