MyCalls Call Recording
Not only is NEC MyCalls call recording an effective business tool, it is an essential one for many companies too.
Information can be used to resolve disputes, reduce errors, increase customer service levels and comply with legal requirements. Recorded calls can also be used in staff training to review and improve call-handling for the mutual benefit of your customers and your business.
Features of NEC MyCalls Call Recording include:
- Secure Access – Encrypted recording, playback and storage are totally secure with rapid call identification
- Credit Card Payments – stop/start recording for security compliance with credit card payments taken over the phone
- Intuitive Search – makes calls quick and easy to locate
- Detailed Call Analysis – advanced controls help pinpoint key details quickly and accurately
- Easy Export – flexible export options make recordings quick and easy to incorporate in to different media