MyCalls Call Manager
NEC MyCalls Call Manager is a peice of call logging software which can provide a real time view of your companies productivity showing calls in a queue, calls answered, call made and most important Abandoned calls.
That is not all as it can run numerous reports from the NEC SV9100, SV8100, SL2100 and the SL1100 phone system which can be customised for your company.
You can have multiple screens in different offices showing various statistics relevant to that office keeping you in touch with you company’s performance.
A wealth of valuable information is provided by MyCalls – including:
- Enhanced Productivity – statistical data enables staffing levels to be matched to peak call volumes
- Cost Control – comprehensive information about call activity helps performance management
- Productivity Gains – real-time views of daily call activity and some basic reports highlight profitable areas for investigation